High Impact Customer Service Workshop. "Served"

Superb customer service - is there anyone who doesn't want it?  As a business owner, is there any one of you who doesn't know that poor customer service on the part of your employees can overshadow good food, good products and good marketing?  This is an opportunity for you, or one or more of your key people who serve your customers to step up their game - and at no cost.  This workshop is presented by top customer service presenter, Holy Stiel, who is world-renowned for her substance and effective style of teaching. The workshop, offered by the Small Business Development Center, is designed targeting not just Restaurants, Bars, Winery Staff, & Culinary Retailers but also focused on ALL Retail Businesses to stimulate service awareness, skills and energy in your staff - and educate you on the many benefits of delivering high impact customer service. 
Topics include:

• Understanding Customer Emotions
• Interactive Behavior Shifts
• Tough Customers 101
• "Being Right" is a Booby Prize
• Saying "NO" Sounding like "YES"
• Creative Expectation Response
• Getting Great Reviews
• Customer Loyalty